1
00:00:05,040 --> 00:00:06,040
Do you mean?

2
00:00:06,240 --> 00:00:07,240
You,

3
00:00:08,080 --> 00:00:09,080
you, you.

4
00:00:10,620 --> 00:00:11,620
Oh,

5
00:00:12,160 --> 00:00:14,500
David, colleague, Swedish.

6
00:00:14,840 --> 00:00:16,420
It's Camille, stranger.

7
00:00:16,940 --> 00:00:18,820
So how long have you been with David?

8
00:00:19,160 --> 00:00:20,019
Seven years.

9
00:00:20,020 --> 00:00:21,020
Seven years?

10
00:00:21,340 --> 00:00:22,700
Mm -hmm. Wow.

11
00:00:48,490 --> 00:00:51,910
Oh my God. Look at that body.

12
00:00:55,390 --> 00:00:56,390
Hey.

13
00:00:56,790 --> 00:00:58,430
Hi. Hi.

14
00:00:58,730 --> 00:01:00,430
John. Jack, come here.

15
00:01:02,780 --> 00:01:04,519
What's going on?

16
00:01:30,730 --> 00:01:31,810
Have you been with someone else?

17
00:01:32,310 --> 00:01:33,310
No, I haven't.

18
00:01:33,430 --> 00:01:34,430
You haven't felt like it?

19
00:01:35,230 --> 00:01:36,230
No.

20
00:02:27,519 --> 00:02:30,320
Thank you.

21
00:02:59,650 --> 00:03:02,310
Okay, that will be 15 pounds, please.

22
00:03:52,490 --> 00:03:53,850
Have you seen the headgear tablets?

23
00:03:59,410 --> 00:04:00,410
David?

24
00:04:01,770 --> 00:04:02,770
No.

25
00:04:39,990 --> 00:04:41,190
I love

26
00:04:41,190 --> 00:04:47,230
you.

27
00:04:47,570 --> 00:04:48,970
I love you so much.

28
00:07:10,060 --> 00:07:11,060
Are you going to bed?

29
00:07:14,040 --> 00:07:15,040
Yeah.

30
00:07:15,660 --> 00:07:16,700
What if I don't want to go to bed?

31
00:07:18,260 --> 00:07:19,260
Then go to bed.

32
00:07:20,940 --> 00:07:21,940
What do you mean?

33
00:07:23,880 --> 00:07:25,260
We had a really bad night's sleep
yesterday.

34
00:07:39,440 --> 00:07:40,440
How are you feeling now?

35
00:07:41,980 --> 00:07:42,980
I'm fine.

36
00:07:45,800 --> 00:07:47,060
I think she should quit training.

37
00:07:55,520 --> 00:07:57,020
It's 3 o 'clock. Sit back at home.

38
00:10:04,710 --> 00:10:06,970
Isn't that exactly what I had when I was
little?

39
00:10:10,720 --> 00:10:13,620
I wish we could be at your place right
now. It looks so cozy.

40
00:10:14,800 --> 00:10:16,200
Oh, here comes David.

41
00:10:18,160 --> 00:10:19,160
Hi, David.

42
00:10:20,160 --> 00:10:21,160
Hi.

43
00:10:22,400 --> 00:10:23,460
Hi, David.

44
00:10:23,800 --> 00:10:24,800
Hi.

45
00:10:27,900 --> 00:10:29,260
Wait a minute.

46
00:10:31,360 --> 00:10:32,360
So,

47
00:10:37,500 --> 00:10:39,260
now, okay?

48
00:12:01,260 --> 00:12:02,260
Are you deaf?

49
00:12:02,920 --> 00:12:03,920
Yes.

50
00:12:05,280 --> 00:12:06,280
I'm doing this.

51
00:12:09,220 --> 00:12:10,920
I'm so fucking deaf.

52
00:12:52,780 --> 00:12:53,780
Do you want some oil?

53
00:12:54,720 --> 00:12:55,720
No.

54
00:12:56,460 --> 00:12:57,460
We don't have any oil.

55
00:12:57,840 --> 00:12:58,840
No, we don't.

56
00:13:52,360 --> 00:13:54,620
Okay, guys, so on to the next one.

57
00:13:54,940 --> 00:13:56,760
A customer calls. He is angry.

58
00:13:57,000 --> 00:14:01,700
His phone hasn't worked for two days. No
calls, no texts. Due to this, he claims

59
00:14:01,700 --> 00:14:04,780
he missed a business call this morning,
resulting in the loss of an important

60
00:14:04,780 --> 00:14:05,820
contact for his firm.

61
00:14:06,200 --> 00:14:10,000
He wants to be reimbursed. What are the
four procedures we go through to handle

62
00:14:10,000 --> 00:14:11,000
this situation?

63
00:14:11,160 --> 00:14:13,340
Anyone want to go first? I think I know.

64
00:14:13,900 --> 00:14:17,260
We apologise initially on behalf of Plus
Phone.

65
00:14:17,560 --> 00:14:18,560
Yeah, perfect.

66
00:14:19,220 --> 00:14:20,220
Anyone else?

67
00:14:20,360 --> 00:14:21,360
Next.

68
00:14:22,110 --> 00:14:28,390
Oh, I think I know this one as well. We
apologise and tell him that we can't

69
00:14:28,390 --> 00:14:32,590
reimburse him for any technical
difficulties that have occurred when he

70
00:14:32,590 --> 00:14:33,590
using our service.

71
00:14:33,750 --> 00:14:34,810
Yes, perfect.

72
00:14:35,530 --> 00:14:36,530
Anyone else?

73
00:14:36,610 --> 00:14:40,070
Make sure that our team gets to the
bottom of the problem, maybe.

74
00:14:40,350 --> 00:14:42,690
Yeah, perfect. And last one.

75
00:14:43,190 --> 00:14:46,750
Offer him a voucher. Yes. For £10.

76
00:14:50,469 --> 00:14:54,330
Next one, a young man calls to hear his
options regarding the flat rate

77
00:14:54,330 --> 00:14:58,970
subscription. He's on a budget, but he
also needs his phone for work on a daily

78
00:14:58,970 --> 00:15:04,050
basis. What do we do here? We explain
how good our service is all over South

79
00:15:04,050 --> 00:15:05,430
London. Yes, nice.

80
00:15:05,730 --> 00:15:06,730
Anyone else?

81
00:15:06,930 --> 00:15:09,470
Ask how much data he uses on a monthly
basis.

82
00:15:09,830 --> 00:15:10,830
Yeah, perfect.

83
00:15:11,070 --> 00:15:12,070
Last one.

84
00:15:12,450 --> 00:15:13,450
Go on, Shane.

85
00:15:13,550 --> 00:15:14,770
You got this. I think I know it.

86
00:15:15,820 --> 00:15:17,700
It's something about the golden bundle.

87
00:15:17,940 --> 00:15:19,620
The golden bundle is very important.

88
00:15:20,200 --> 00:15:22,400
Give him his options and push the golden
bundle.

89
00:15:23,480 --> 00:15:25,700
Well done, bro. Well done. Nice. Good.

90
00:15:26,000 --> 00:15:27,640
Last one. A customer is upset.

91
00:15:28,060 --> 00:15:31,280
Her bill for the previous month has been
drawn twice from her account.

92
00:15:33,640 --> 00:15:34,640
Yeah,

93
00:15:35,060 --> 00:15:36,400
you don't have insurance, I'm afraid.

94
00:15:37,100 --> 00:15:39,720
Have you looked through our membership
options on the website?

95
00:15:44,340 --> 00:15:45,520
Where else can I speak to you?

96
00:15:46,000 --> 00:15:50,180
How to recruit one or two members and
from the family.

97
00:15:51,000 --> 00:15:54,060
According to your account, you're only
paying for standard Plus Phone

98
00:15:57,360 --> 00:15:58,380
Yeah, I understand.

99
00:16:00,160 --> 00:16:02,040
I'm sorry, I cannot help you with that.

100
00:16:04,900 --> 00:16:08,080
Thanks for calling Plus Phone South
London. My name is David. How can I

101
00:16:08,080 --> 00:16:09,080
you today?

102
00:16:16,620 --> 00:16:17,960
Excuse me, please hold.

103
00:16:47,930 --> 00:16:52,410
please go from the

104
00:17:09,869 --> 00:17:12,670
Thank you.

105
00:17:26,379 --> 00:17:27,780
Thank you.

106
00:17:34,660 --> 00:17:36,620
Thank you.

107
00:18:28,330 --> 00:18:29,550
Hi. How can I help you?

108
00:18:29,990 --> 00:18:31,810
I'm looking for John Taylor.

109
00:18:35,690 --> 00:18:37,830
They might be in rehearsal at the
moment.

110
00:18:38,190 --> 00:18:39,190
Are you a friend?

111
00:18:39,770 --> 00:18:40,770
Yeah.

112
00:18:45,130 --> 00:18:46,390
Is he expecting you?

113
00:18:47,050 --> 00:18:49,870
No, I tried his phone. What's your name?

114
00:18:50,110 --> 00:18:51,110
David.

115
00:18:52,610 --> 00:18:55,050
Oh, hello. I've got a visitor for John
Taylor.

116
00:18:56,090 --> 00:18:57,090
David.

117
00:18:57,840 --> 00:18:58,840
Thank you.

118
00:18:59,900 --> 00:19:02,720
I'd just like to take a seat over there
and get someone to track him down for

119
00:19:02,720 --> 00:19:03,720
you. Okay, thank you.

120
00:19:42,699 --> 00:19:43,699
Hello. Hi.

121
00:19:45,600 --> 00:19:47,140
Hi. What are you doing?

122
00:19:48,660 --> 00:19:49,880
Working. And you?

123
00:19:50,440 --> 00:19:51,960
I just got back from the gym.

124
00:19:53,840 --> 00:19:54,840
Yeah.

125
00:19:55,100 --> 00:19:57,720
How did it go? It was so fucking good.
It's insane.

126
00:19:58,080 --> 00:19:59,220
I can't even understand it, David.

127
00:19:59,740 --> 00:20:01,280
Nice. Yeah, it's so fucking nice.

128
00:20:02,300 --> 00:20:03,300
Where are you coming from?

129
00:20:05,280 --> 00:20:07,400
I don't know. I have to work now. See
you later.

130
00:20:08,060 --> 00:20:09,280
Okay. I just wanted to say goodbye.

131
00:20:09,540 --> 00:20:10,540
Bye.

132
00:20:38,449 --> 00:20:40,090
David? John's not in today, I'm afraid.

133
00:20:42,890 --> 00:20:43,930
OK, thank you.

134
00:20:44,410 --> 00:20:45,410
No problem.

135
00:24:26,000 --> 00:24:27,720
Can't wait for the next episode?

136
00:24:28,120 --> 00:24:34,120
Well, you don't have to. The Complete
Season is now streaming on SBS On

137
00:24:34,170 --> 00:24:38,720
Repair and Synchronization by
Easy Subtitles Synchronizer 1.0.0.0